Return & Refund Policy
Return & Refund Policy
At 5thougift.com, we are committed to delivering high-quality products. If you are unsatisfied with your purchase, you may request a no-questions-asked return or refund within 7 days of delivery. Requests beyond this period will not be accepted.
This policy applies to all products purchased through our website.
Eligibility for Returns/Refunds
You may qualify for a return or refund under the following circumstances:
Product Quality Issues: Including manufacturing defects, shipping damage, or other quality-related problems.
Incorrect Item Received: The delivered product does not match your order.
Return Process
Step 1: Contact Customer Support
Email support@5thougift.comwithin 7 days of delivery.
Include: Order number, reason for return, and clear photos of the item.
Step 2: Review & Return Shipping
We will review your request within 48 hours and provide:
·A return address. ·A prepaid shipping label (if applicable).
Return Conditions
Product Condition: Items must be unused, in original packaging with all tags intact.
Right to Refuse: We reserve the right to deny returns if items do not meet these criteria.
Refund Details
Processing Time: Refunds will be initiated within 3-5 business days after we receive and inspect the returned item.
Refund Method: Funds will be credited to your original payment method. Processing times vary by bank (typically 7-15 business days).
Shipping Responsibility
Quality Issues or Incorrect Shipment: We will cover return shipping costs.
Buyer-Initiated Returns (e.g., wrong size/color choice): You are responsible for return shipping costs.
Order Cancellation
Pre-Shipment Cancellation: Contact us immediately for a full refund.
Post-Shipment Cancellation: Follow standard return procedures.
Contact Us
Support Email: support@5thougift.com
Return Address: Contact Customer Support to obtain the return address.
Service Hours:
Monday – Friday: 10:00 AM – 5:00 PM (Eastern Time)
Closed on weekends and U.S. holidays.
Additional Terms
We reserve the right to modify this policy. Updates will be posted on our website.
Continued use of 5thougift.com constitutes acceptance of the revised policy.
Last Updated:10/05/2025